Terms of service

The short version

Deskhops is a marketplace. We connect people who need somewhere to work with people who have space. The booking contract is between you and the host — we provide the platform, take payment, and help when something goes wrong.

Using Deskhops

You must be 18 or over to have an account.

Keep your email account secure — anyone with access to it can sign in as you, because that's how sign-in works.

Don't misuse the service: no illegal activity, no harassing other users, no attempting to break or overload the site.

Don't bring anyone else. A booking is for you to work, not to hold meetings. No clients, business visitors or deliveries to the space unless the host agrees in advance. Many hosts are letting a room in their home, and their insurance depends on this.

Treat the space as someone's home or workplace, because it usually is. Leave it as you found it.

Bookings and payment

Prices shown include our guest service fee of 4%. Hosts pay a 10% fee from their side. Those are the only charges we make — nothing is added at checkout that you have not already seen.

Payment is taken by Stripe when you book. We are the merchant of record, so your card statement will say Deskhops, and we are who you come to if something goes wrong.

If a host has to accept your request first, your card is only authorised, not charged, until they do. If they decline or do not reply in time, the authorisation is released and you are charged nothing.

A booking is confirmed when you see it confirmed on the site, not before.

Cancellation terms are shown on each space before you book and depend on the host's chosen policy.

If something goes wrong

If a host cancels or the space isn't as described, contact us and we'll help put it right.

Each space sets its own cancellation policy, shown before you book: Flexible (full refund up to 2 hours before), Moderate (full up to 24 hours, half up to 2) or Strict (full up to 72 hours, half up to 24).

A half refund returns half of the space's price. Service fees come back only with a full refund, and points you spent stay spent.

If the host cancels, you always get everything back, whenever it happens, including fees and points.

Gold members get a full refund on any policy up to the period shown on their Pass.

The Deskhops Pass

Points have no cash value and can't be transferred or sold.

Points expire after the period shown on your Pass if you haven't earned or spent any in that time. We'll warn you by email first.

We may remove points obtained through fraud or error.

Our liability

Deskhops is the marketplace and takes the payment. The space is provided by the host, and the booking is an agreement between you and them. We are not the occupier of any space and do not control what happens in it.

We are responsible for the platform working as described and for handling your payment properly. We are not liable for a host's acts or omissions, for loss or damage to your belongings in a space, or for anything we could not reasonably have foreseen.

Where we are liable, our liability for any booking is limited to the amount you paid for it.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

Ending your account

You can delete your account at any time from your account page.

We may suspend or close an account that breaks these terms, and will explain why unless we're legally prevented from doing so.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.